Last updated: January 29, 2019
1. No additional E-toll charges will be levied.
2. An additional surcharge of 10% will be levied on all shuttle services between the hours of 23:00 – 05:00.
3. We reserve the right to change our tariffs and in the event of a tariff change, we will notify all current clients.
4. Should shuttle services be confirmed for a future date, a 50% deposit will be required at the time of the booking.
5. A cancellation fee of 100% of the total price applies to shuttle services canceled less than 3 hours in advance.
6. While we will take every care against such contingencies, we cannot be held responsible for, and shall be exempt from any liability for any loss, damage or injury to any person and/or his/her luggage or personal property.
7. We carry passenger liability, but we strongly advise passengers to take out adequate travel insurance to cover personal accidents, medical expenses and loss of baggage.
8. Luggage Restrictions: One large suitcase and one carry-on bag per passenger.
9. WAITING TIME: After 15 minutes of waiting, we charge a waiting time fee of R30 for every 15 minutes or part thereof
Frequently Asked Questions –
1. What are your trading hours? Shuttle operating hours are 24/7, 365 DAYS A YEAR.
2. How do I request a quote or make a reservation? email@example.com or Whatsapp or Phone 081 428 9437.
3. What are your payment options? EFT payments will only be accepted 12 hours prior to our service. Thereafter only card or cash will be accepted.
4. Can I change my reservation? You can. However, any changes should be requested in writing and emailed to our firstname.lastname@example.org at least 24 hours in advance.
5. How do I know what times to book my shuttle for? This varies. However, it’s important to keep the traffic and time of day in mind when making your booking.
6. Do you have restrictions on luggage? We do have restrictions for 1-4 passengers traveling with a Sedan. Please specify your requirements when you book.
7. How can I find you at the airport? Easily. Our driver can wait for you at the arrival terminal. If you know your way around the airport, our driver can wait outside in the pick-up parking bay. Simply arrange this with us when confirming your booking.
Additionally, if our driver waits for you at the arrival terminal, he’ll have your name on his board.
8. What if my flight is delayed? In the case of a delay, please notify us via Whatsapp or SMS as far in advance as possible.
9. What if I miss my flight? In the case of a missed flight, please notify us immediately telephonically so that alternate arrangements can be made.
Please note that booking amendment fee may apply.
10. How do we reach the driver after an event? If you were also dropped off at the event by a SILVERSTAR Shuttle driver, the collection point can be confirmed directly with your driver. Please also ask your driver for his business card so that you can be in direct contact with him.
If you’re only being picked-up after the event, your collection point will be confirmed by us on booking confirmation. We also have an emergency numbers that you can phone if any last-minute changes occur: 081 428 9437/082 807 6048.
11. Can the driver make alternative stops? Should you require alternative stops, please arrange this with us when making your booking. Our drivers are under instruction and might have pre-arranged pick-ups
12. Do you have child car seats available? Yes -. Please contact us and make arrangements ahead of time should you require a car seat for your baby or child.
13. How do we cancel a booking? All cancellations should be requested in writing and sent to us as soon as possible on email@example.com or on Whatsapp
Please see below for relevant cancellation fees:
24-hour cancellation: 50% payment
3-hour cancellation: 100% payment
No show: 100% payment
General cancellation (24 hour + ): 10% payment
Please note that, should you cancel 24 hours in advance, your 50% payment credit can be used for future reservations not exceeding one calendar month from payment date.
14. How long will it take for me to get my refund in case of a cancellation? Your refund should reflect within 3-7 working days following your cancellation. Please note that the cancellation sliding scale applies